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At Hackworth Reprographics Inc., we
are dedicated to protecting your privacy. We carefully protect your
information from loss, misuse, unauthorized access or disclosure,
alteration, or destruction. If you have any privacy concerns which are not
addressed on this page or if you feel we have not adhered to the policy,
please e-mail us at
hri@hackworthrepro.com.
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What information do we collect and what
do we do with it?
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Our website or customer
service team (if ordering by phone, fax, or mail) may ask you for
information which identifies you, allows us to contact you, and allows us
to process your order. These items may include the following:
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Company Name
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Contact Person
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Shipping Address
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Phone Number
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Credit Card Number and
Expiration Date
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Billing Address
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E-mail Address
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Purchase Order
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The personal information that you have
given us and the information about your order will not be shared with
third parties. This information may be combined with other personally
identifiable information (such as demographic information and past
purchase history) available from our records and other sources. We may
then use this combined information to make our future marketing efforts
more efficient.
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Your phone number and e-mail address
are used for contact purposes only. This information does not leave the
company. We may occasionally use your e-mail address to inform you of
special offers.
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When orders are processed, your credit
card information is not retained in the customer database. Because of this
fact, we may ask for this information again when processing returns or
refunds. Information from orders placed over the internet is retained on
our secure server in an encrypted database.
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Your billing address is used to verify
your credit card information. The billing information of all new customers
will be verified. This is for your protection against fraud and theft.
Customers who use a debit card for payment may be required to provide the
phone number of the card issuing bank which is listed on the back of the
card. This also will be used for billing verification.
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Our site automatically collects data
such as the URL you came from, IP address, domain type, browser type,
country you are ordering from, the pages you viewed and items your
searched during your visit. This information is used internally for
marketing purposes and will not be distributed outside the
company.
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A hard copy of your
shipping list is sent out with your order. This list has the following
information on it:
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Company Name
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Contact Person
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Shipping Address
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Phone Number
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Method of Payment
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Billing Address
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Purchase Order, If Required
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Items Purchased
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A hard copy of your order is also kept
and filed in our accounting department.
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A hard copy of your credit card number,
expiration date, invoice number, and purchase amount is included in a
daily accounting report. This information is for accounting and payment
purposes only and will be retained in a secured facility.
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How is information on the computer
system and website protected?
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All information received from a web
order, including your credit card number and expiration date, are stored
on our secure server in an encrypted database.
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Our Verisign certificate allows our
customers web browsers to verify our site's authenticity and to
communicate with it securely via SSL encryption.
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This protects private information from
being intercepted over the internet. In addition, all data sent over an
encrypted SSL connection is protected with a mechanism for determining
whether the data has been altered in transit. This means our customers can
confidently send private data, such as credit card numbers, to our
website, trusting that SSL keeps it private and confidential.
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Why do we collect
cookies?
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We use cookies to help identify you
when you visit the store and to create a shopping history page. If you
have flushed your cookies since your order, no history page information
will be available. You computer may flush your cookies
automatically.
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Can I change my
information?
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We encourage our customers to keep
their information up to date. By informing us of address or billing
information changes, we can better control costs and reduce potential
mistakes.
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